Return & Refund Policy

At Bind Master Pro, we want you to be confident in your purchase. Please review the following policy before requesting a return.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be:

• Unused and unmodified
• In the same condition in which it was received
• Complete with all original parts, hardware, accessories, and packaging
• Accompanied by the receipt or other proof of purchase

Products showing signs of installation, assembly damage, misuse, modification, wear, or missing components may not be eligible for a full refund.

Starting a Return

Before returning any product, contact us at:

Email: info@bindmasterpro.com
Phone: 443-966-5392

Please include your order number, the item you wish to return, and the reason for the return.

Returns must be authorized before shipment. After your return is approved, we will provide return instructions and the appropriate return address.

Please do not send products back without first contacting us. Unauthorized returns may not be accepted or processed.

Return Shipping

If an item is defective, damaged in transit, or incorrect due to an error by Bind Master Pro, we will provide return instructions and cover reasonable return-shipping costs.

For returns based on personal preference, ordering the wrong configuration, router incompatibility, or no longer needing the product, the customer is responsible for return-shipping costs.

Original shipping charges are nonrefundable unless the return results from an error by Bind Master Pro or the product arrived damaged or defective.

We strongly recommend using a trackable shipping method. Bind Master Pro is not responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

Contact us as soon as possible if:

• The product arrived damaged
• A component is defective
• Parts are missing
• You received the wrong item or configuration

Email info@bindmasterpro.com with your order number and clear photographs of the product, packaging, shipping label, and affected area. We will review the issue and work to provide an appropriate replacement, replacement component, repair solution, or refund.

Do not discard the original product or packaging until the claim has been resolved.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made, personalized, or specially configured products
• Products that have been modified, drilled, cut, painted, glued, altered, or damaged after delivery
• Products damaged through improper installation, misuse, neglect, or incompatible equipment
• Individual components or kits returned with missing parts
• Gift cards
• Clearance or final-sale items clearly identified as non-returnable before purchase

Please contact us before purchasing if you have questions about router compatibility, kit configuration, or whether an item is eligible for return.

This policy does not limit any rights you may have for defective or incorrectly supplied merchandise under applicable law.

Exchanges

We do not currently process direct product exchanges.

To obtain a different router mount, configuration, kit, or model, request a return for the original item. Once the return is approved, you may place a separate order for the correct product.

Please contact us before returning an incorrectly ordered configuration. In some cases, we may be able to provide a replacement component without requiring the entire kit to be returned.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will make a reasonable effort to cancel orders that have not entered production, packing, or shipment. Once an order has shipped, it must be handled as a return under this policy.

Custom or made-to-order items may not be cancelable once production has begun.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the eligible refund will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

Any deductions for missing parts, damage, excessive wear, or other conditions affecting the returned product will be explained before the refund is completed.

If more than 15 business days have passed since your refund was approved, contact us at info@bindmasterpro.com.

European Union and European Economic Area Customers

Where applicable, customers purchasing online for delivery within the European Union or European Economic Area may have a statutory right to cancel an eligible purchase within 14 days without providing a reason.

The cancellation period generally begins when the customer, or a designated third party other than the carrier, receives the goods.

Returned products must be complete and handled only as necessary to determine their nature, characteristics, and function. Exceptions may apply to customized, personalized, or specially manufactured products and other categories excluded by applicable law.

Customers exercising a statutory withdrawal right may be responsible for the direct cost of return shipping unless otherwise required by law.

To exercise this right, contact info@bindmasterpro.com before returning the product.

Contact Information

For questions about returns, refunds, product compatibility, or an existing order, contact:

Bind Master Pro
Palm Bay, Florida, USA
Email: info@bindmasterpro.com
Phone: 443-966-5392